Overbooked seats: it’s a bad way for airlines to do business

Overbooked seats: it’s a bad way for airlines to do business

This article titled “Overbooked seats: it’s a bad way for airlines to do business” was written by Letters, for The Guardian on Monday 17th April 2017 17.01 UTC

Simon Jenkins thinks that airlines overbook because “careless passengers often fail to show up” (Our target-driven corporate culture is failing customers, 13 April). Tosh. Do theatres book seats twice because sometimes people don’t show…

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