Customer Relationships - Poor customer experience drives brand switching—a key reason for three quarters of lost customers. And customers who suffer a bad customer experience spread negative word-of-mouth.
Showing posts with label The Six Pillars of B2B Customer Experience Excellence. Show all posts
Showing posts with label The Six Pillars of B2B Customer Experience Excellence. Show all posts
Friday, May 6, 2016
The Six Pillars of B2B Customer Experience Excellence
Customer Relationships - Poor customer experience drives brand switching—a key reason for three quarters of lost customers. And customers who suffer a bad customer experience spread negative word-of-mouth.
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