November 6th, 2014 Want to get more people talking about your company? Don’t hire “influencers.” Instead offer amazing, blow-your-mind service instead. A new survey from American Express finds that outstanding service prompts customers to open both their wallets and their mouths. The survey finds: On the flip side, if you have horrible service, the study finds that people will talk about you even more. 60% of respondants said they always share bad service experiences and th
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A good Father’s Day gift embodies two qualities: insight into the male psyche and the appearance of a careful decision. Cost is hardly a factor at all. Because you only have six days left to shop, here’s a list of ten items for most modern dads. Anker USB charger. Wall or desktop $25.99. A dad’s credo is ABC: always be charging. These multi-port wall chargers enable dad to take care of his phone, tablet, and camera. You might want to buy him two for family vacations when all the other me
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My friends at Mercedes recently loaned me a Mercedes AMG to test drive, and I’d like to share my favorite pictures and thoughts with you. I hate to admit this, but I’m not sure I’m man enough for this car. It is a fantastic 503-horsepower engine (built by Sven Seyfried) with two seats strapped to the back–I mean this in only the most positive way! Think of it as a Zdeno Charo slapshot or a LeBron James dunk. It can hold a hockey bag–which is essential to me, and I
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July 31st, 2015 Jeanne Bliss is the Founder and President of CustomerBliss, and the Co-Founder of The Customer Experience Professionals Association. She is one of the foremost experts on customer-centric leadership and the role of the Chief Customer Officer. Her third, and brand new, book is Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine. I chatted with Jeanne recently about some of the insights she shares in the book. Q. What are the top mistakes organizations
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October 2nd, 2014 On Thursday, October 9, 2014, I’ll be doing a live video webcast featuring a conversation with Lithium CMO Katy Keim discussing all things Gaga. Listen as we explore Lady Gaga’s fan philosophy and provide valuable insight to the lessons any business can leverage. If you live near San Francisco, you can even be part of the live studio audience at Lithium HQ, and you’ll have a chance to take home one of the 100 free Monster Loyalty Books that we’ll be giving away. R
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My guests on Bay Area Ventures on Wharton Business Radio on Sirius XM Channel 111 were: Part 1 of this post, here, was how Errol Arkilic and the National Science Foundation Innovation Corps changed the way the U.S. government commercializes science. Part 2, this post is my interview with Steve Weinstein and Venk Shukla. I spoke with Steve about innovation in the movie industry, and to Venk about his journey from bureaucrat in India to entrepreneur here in the U.S., and his work helping othe
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from Royalty Mart http://royaltymart.com/2015/12/06/study-outstanding-customer-service-more-and-more-word-of-mouth/
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